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About Us

The Home Of Luxury Live-In Care

Luxury Live-In Care, Couples Live In Care, Dementia Live In Care

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Embark on your journey to exceptional, luxury live-in care with A Star Care Agency. Contact us now to schedule your care assessment at or call us at 02080583302. Let us provide the personalized, compassionate care you deserve.

Want To Join Our Team?

We are always looking for dedicated, compassionate professionals to join our team and help us deliver the highest standard of personalised care. Contact us now apply or call us at 02080583302

Who are we

Shine Brighter With A Star Care

Welcome to A Star Care Agency - Where you shine brightest. The epitome of luxury home care in London. Nestled in the heart of the vibrant London borough of Hackney and extending our services across London and the South East of England, we are more than just a domiciliary and temporary staffing agency – we are a compassionate family dedicated to providing exceptional care and staff with unparalleled delivery.

Our mission is to enrich the lives of individuals in need by offering personalized care services that foster independence, preserve dignity, and promote overall wellbeing. Recognizing the uniqueness of each person and their distinct needs, we have created a nurturing environment where individuals are cherished and respected.

What truly distinguishes us is our devoted team of caregivers – individuals selected not just for their qualifications, but for their genuine passion for caregiving and their unwavering commitment to making a positive impact on the lives they touch. At A Star Care Agency, we exceed the ordinary, tailoring our services to meet the specific needs of each individual. From personal care assistance and companionship to medication management, meal preparation, light housekeeping, transportation, and beyond, we go above and beyond the basics, ensuring our clients receive the highest standard of care possible.

Luxury Live-In Care, Couples Live In Care, Dementia Live In Care
How we do what we do

You're at the H.E.A.R.T of All We Do

At A Star Care Agency, our values framework lies at the core of everything we do.

Luxury Live-In Care, Couples Live In Care, Dementia Live In Care

We believe that by embracing our values, we can create an environment of trust, respect, and integrity. Our values, encapsulated in the acronym HEART, represent our commitment to fostering a workplace culture where every individual is valued and empowered. 

Honesty drives us to be truthful, open, and vocal, ensuring transparent communication. Equity reminds us to be kind, fair, and understanding, fostering a compassionate atmosphere. Accountability motivates us to maintain professionalism, strive for excellence, and continuously improve, driving our dedication to exceptional service. Respect guides us to be attentive, appreciative, and empathetic, promoting a supportive and caring environment. Finally, Teamwork encourages collaboration, support for colleagues, and the setting of clear goals, reinforcing our belief in the power of collaboration and shared objectives. Our values are not just words; they are the guiding principles that inspire us to make a positive difference in the lives of our clients and each other.

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    Care can be confusing, and sometimes difficult to talk about. We’ve answered some common questions below.

    Our commitment to providing an exceptionally high standard of care, exclusive care worker-client matching, and a personalised approach that goes above and beyond standard home care services.

    At A Star Care, our live-in carers are dedicated to providing one-to-one care, enabling your loved one to continue enjoying a secure, safe, comfortable, and independent life within their own home. In a typical day the carer might play games or share activities such as cooking or gardening. Our carers also offer comprehensive support including assisting with personal care such as bathing, washing, dressing, and maintaining personal and oral hygiene. They help with toileting needs and continence care, ensuring that medication is administered as prescribed and on schedule. Put simply, the carer will try to support to ensure you or a loved on can carry on doing the things you enjoy, while minimising risk.

    If care is for a loved one, You will be notified of illness or a fall, or anything else that you need to be aware of and the carer will also contact health care professionals such as nurses or doctors if they need to.

    Additionally, our carers assist with maintaining your loved one’s appearance, which promotes dignity and self-esteem. They prepare nutritious meals tailored to dietary preferences and requirements and handle general household chores to keep the living environment clean and organised.

    Please note that while our live-in carers are highly skilled and trained, they are not qualified nurses. They are capable of performing certain clinical tasks such as managing PEG feeds, dressing wounds, and managing catheters or stomas. However, they are not able to administer injections.

    At A Star Care, all our staff, as a minimum requirement, possess the Care Certificate or are actively working towards obtaining it. They also complete a comprehensive training program comprising over 30 units, which blend online and face-to-face training, including essential topics like moving and handling.
    All our Care staff also undertake an intensive introduction programme regardless of experience to ensure our high standards are always met. 

    Yes, you will need to provide a suitable, furnished, warm, secure, and private room for your live-in carer. As your carer may spend their breaks and downtime in this room, it is important to include furnishings such as a comfortable bed, bedside table, chest of drawers, wardrobe, armchair, desk, and television, if possible.

    We suggest that the carer’s room is lockable, or if this isn’t feasible, that there is a safe place for them to keep their personal belongings and valuables. Additionally, carers are advised not to invite their own friends and family to visit them at your home.

    Certainly, many of our clients utilise support from their local authority through direct payments. To initiate this process, you should initiate a care needs assessment with your local council. Following the assessment, your loved one’s liquid assets (excluding their property) will be evaluated. In England, if the assets are below £23,250, government support becomes accessible.

    A Star Care recommends various types of nursing equipment that can facilitate home care. For those who spend extended periods in bed or require frequent position changes, a hospital bed is advantageous. Hospital beds can be adjusted for optimal caregiver access, assist with comfortable positioning, and provide support for meals. They also feature side rails for fall prevention. Additional equipment, like pressure relief mattresses, aids in preventing pressure sores.
     Typically, A Star Care works alongside the district nursing service, which offers guidance on selecting the most suitable specialist equipment for home care and can help arrange the supply of these items from NHS stores, although some may need to be purchased privately. For individuals with mobility challenges, consider aids such as Zimmer frames, stair lifts, and hoists for repositioning. For toileting and personal hygiene tasks, a mobile commode proves beneficial.
    The timeframe for arranging care services depends on your specific needs. In urgent cases, A Star Care can expedite the process, often implementing care within as little as 48 hours. However, for the best possible caregiver match, we recommend allowing approximately two weeks for thorough planning and coordination.
    Yes, we take pride in being registered with the Care Quality Commission (CQC). The CQC conducts assessments to ensure the safety and quality of our services.

    Yes, every carer at A Star Care possesses a strong command of both written and spoken English to ensure clear and effective communication.

    If you prefer a carer who is also fluent in a second language, just let us know, and we will do our best to accommodate your needs.

    At A Star Care, we recognise the importance of continuity, especially for those living with conditions such as dementia. While our dedicated carers are committed to providing consistent, high-quality care, they also need regular time off to rest and recharge.

    Primary Carer’s Schedule

    • Your primary carer will typically stay with you for around four weeks at a time.
    • After this period, they will take a break, usually lasting one or two weeks.

    Seamless Transition to Respite Care

    • During your primary carer’s time off, we will arrange for a skilled and experienced respite carer to step in.
    • The respite carer is carefully selected to ensure they can provide the same high standard of care you are accustomed to.

    Ensuring Continuity and Familiarity

    • When the respite carer arrives, we allow ample time for a thorough handover.
    • Your primary carer will brief the respite carer on your daily routine, preferences, and any specific needs.
    • Practical information, such as the location of the nearest shop and other essential details, will also be shared.

    This thorough handover process ensures that the transition is smooth and that your care remains uninterrupted and consistent, maintaining the quality and familiarity you rely on.

    At A Star Care, we provide essential companionship and support when family members cannot be present. Our live-in carers are selected for their ability to meet healthcare needs and shared interests with you or your loved one.

    A typical day involves engaging in activities like playing games, cooking, or gardening. Carers also assist with daily tasks such as dressing and personal hygiene, helping you or your loved one enjoy favorite activities safely. Our carers are dedicated to enabling you or your loved one to continue living a fulfilling life while minimizing risks.

    Our Partnership with the CareBerry app, means you stay informed in real time about daily activities and well-being. Receive immediate notifications and calls about illnesses, falls, or other important events. Carers can contact healthcare professionals as needed, and you’ll be promptly updated.

    The CareBerry app also allows you and your loved one to rate the care provided, ensuring continuous improvement and satisfaction. Additional features include a care log, medication reminders, and secure messaging for seamless communication between you, the carer, and our team.

    At A Star Care, we blend personalised live-in care with innovative technology to deliver a supportive, connected, and high-quality care experience, enabling you or your loved one to maintain independence and enjoy life to the fullest.


    A Star Care offers personalised live-in care services to ensure comfort, dignity, and the highest quality of life for you or your loved ones. Our luxury care solutions are designed to meet individual needs with compassion and excellence, making us the premier choice for live-in and domiciliary care in the UK.


    A Star Care Agency
    20-22 Wenlock Road
    N1 7GU

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    A Star Care © 2024. All Rights Reserved. The content on this website is owned by us and our licensors. Do not copy any content (including images) without our consent.

    A STAR CARE AGENCY LTD, registered as a limited company in England and Wales under company number: 14715725.
    Registered Company Address: 20-22 Wenlock Road, London, England, N1 7GU.

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