1. Who is responsible for your data?
A Star Care Agency Limited is the data controller. Our registered office is 20-22 Wenlock Road, London, N1 7GU. Our Scarborough service location is A Star Care, The Street, 12 Lower Clark St, Scarborough YO12 7PW.
ICO registration number: ZB549519. You can contact us at info@astarcare.co.uk or on 01723 66 50 51.
2. What information we collect
- Your name, phone number, email address and postcode when you make an enquiry.
- Information you choose to provide about the care you are looking for.
- Care and health information when it is needed to assess or provide care services.
- Website usage and advertising interaction data when you accept optional cookies or submit a form through an advertising platform.
3. How we use your information
- To respond to your enquiry and arrange a care assessment.
- To provide safe, person-centred care services.
- To meet our legal and regulatory responsibilities.
- To improve our website and services.
- To send marketing only where we have the appropriate consent or another lawful basis.
4. Our lawful bases
Depending on the circumstances, we rely on legitimate interests, legal obligation, consent, performance of a contract, vital interests or the health and social care conditions provided by data protection law. You can withdraw marketing consent at any time.
5. Who we may share information with
Where necessary and lawful, information may be shared with relevant NHS services, local authorities, the Care Quality Commission, vetted care staff and service providers that help us operate securely. Access is limited to what is needed. We do not sell personal information.
6. How long we keep information
We keep information only for as long as it is needed for the purpose it was collected and to meet legal, safeguarding, insurance and regulatory requirements. Website enquiries are normally retained for up to two years. Care and staff records may need to be kept for longer under our retention schedule.
7. Your rights
Under UK data protection law, you may have the right to access, correct or erase your information, restrict or object to processing, and receive a portable copy. These rights can depend on the reason we hold the information.
To make a request, email info@astarcare.co.uk or call 01723 66 50 51. We may need to confirm your identity before acting on a request.
8. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office through ico.org.uk.
9. Changes to this policy
We may update this policy when our services, systems or legal responsibilities change. The latest version and review date will remain available on this page.